Cancellation Policy:
We require a minimum of 72 hours notice for any changes or cancellations. After this time, we will not be able to make changes in regards to size, flavour, or design of your order. If you find that you need more portions, we are more than willing add cupcakes to your order.
Orders cancelled with less than 72 hours will not receive a refund.
Last minute orders (placed within 48 hours of pick up) are final when placed and cannot be changed or cancelled.
Refund Policy:
We promise to do our best to provide the best tasting & best looking cakes & bakery items around. Custom orders are created with love by our talented staff just for you. Please keep in mind that no two pieces of art made by people are ever exactly alike. Due to the handcrafted nature of our products, we are unable to provide full refunds or exchanges of custom cakes, cupcakes or cookies in most cases. Once an order has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored. If you need to postpone your order for another date, we require at least 72 hours notice. With less notice, we can reschedule your order (depending on availability) however you may incur an extra charge to re-bake the cake/recreate the elements on the order. In the event that we have made a major mistake to the design theme (butterflies instead of dinosaurs for example) and you alert us at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave our shop. In the event that we are unable to correct our mistake before your event, you can choose not to accept the order and we will provide a refund (minus 25% handling/cancellation fee). While it makes us very sad to make mistakes, and we will never knowingly disappoint you, please remember that people, not machines, are designing your cakes. No refunds will be given for colour selections or minor design discrepancies. If you do not pick up your order within business hours, your order will be available for pick up on the following business day. If it is not picked up then, your order will be considered forfeited and no refund will be given.
There are 2 circumstances where we will provide full refunds:
1. If we fail to deliver your order on the date and time stated in your order. Further, if customer provides the wrong date, time or address for delivery, we will not provide a refund.
2. If you come to our location for pick up and the order does not meet your expectations or if we deliver the order to you and the product does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be in place of an etransfer (NO CASH or CREDIT refunds will be given) NOTE: If we give you a refund, you CANNOT keep the product. You only get the refund if you refuse to “accept” the product. We will NOT negotiate a partial refund if you keep the product. This is a “take it, or leave it” policy. Refunds are given within 7 days.
Disclaimer:
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other artists.
We require a minimum of 72 hours notice for any changes or cancellations. After this time, we will not be able to make changes in regards to size, flavour, or design of your order. If you find that you need more portions, we are more than willing add cupcakes to your order.
Orders cancelled with less than 72 hours will not receive a refund.
Last minute orders (placed within 48 hours of pick up) are final when placed and cannot be changed or cancelled.
Refund Policy:
We promise to do our best to provide the best tasting & best looking cakes & bakery items around. Custom orders are created with love by our talented staff just for you. Please keep in mind that no two pieces of art made by people are ever exactly alike. Due to the handcrafted nature of our products, we are unable to provide full refunds or exchanges of custom cakes, cupcakes or cookies in most cases. Once an order has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored. If you need to postpone your order for another date, we require at least 72 hours notice. With less notice, we can reschedule your order (depending on availability) however you may incur an extra charge to re-bake the cake/recreate the elements on the order. In the event that we have made a major mistake to the design theme (butterflies instead of dinosaurs for example) and you alert us at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave our shop. In the event that we are unable to correct our mistake before your event, you can choose not to accept the order and we will provide a refund (minus 25% handling/cancellation fee). While it makes us very sad to make mistakes, and we will never knowingly disappoint you, please remember that people, not machines, are designing your cakes. No refunds will be given for colour selections or minor design discrepancies. If you do not pick up your order within business hours, your order will be available for pick up on the following business day. If it is not picked up then, your order will be considered forfeited and no refund will be given.
There are 2 circumstances where we will provide full refunds:
1. If we fail to deliver your order on the date and time stated in your order. Further, if customer provides the wrong date, time or address for delivery, we will not provide a refund.
2. If you come to our location for pick up and the order does not meet your expectations or if we deliver the order to you and the product does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be in place of an etransfer (NO CASH or CREDIT refunds will be given) NOTE: If we give you a refund, you CANNOT keep the product. You only get the refund if you refuse to “accept” the product. We will NOT negotiate a partial refund if you keep the product. This is a “take it, or leave it” policy. Refunds are given within 7 days.
Disclaimer:
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other artists.